Self-service order editing for BigCommerce
Let your customers edit addresses, items, and quantities themselves—no more cancellations, no support chaos.
*Features and functionality subject to change during development
Edit Your Order
AvailableThe Order Editing Problem Every BigCommerce Merchant Knows
Without order editing, simple customer mistakes become expensive support nightmares
Without OrderMend
- Customer realizes mistake after checkout
- Contacts support via email/chat/phone
- Support agent manually cancels order
- Customer re-orders (risk of abandonment)
- Lost payment processing fees
- Frustrated customer experience
- Hours wasted on simple requests
With OrderMend
- Customer clicks 'Edit Order' link
- Makes changes themselves instantly
- Order updates automatically in BigCommerce
- Happy customer, zero support time
- No lost revenue from cancellations
- Delightful self-service experience
- Support team focuses on complex issues
Everything Your Customers Need to Fix Their Own Orders
Give customers complete control while maintaining your business rules
Address Changes
Typo in shipping address? Let customers fix it before it ships
Item Modifications
Add, remove, or swap products without starting over
Quantity Adjustments
Ordered 2 instead of 3? Customers can adjust instantly
Variant Swaps
Wrong size or color? Self-service variant changes
Self-Service Cancellations
Let customers cancel orders within your rules
Merchant-Controlled Rules
You set the limits: time windows, product restrictions, edit caps
You're in Complete Control
Set custom rules for what customers can edit, when they can edit, and which products are editable
Time Windows
Set editing deadlines (e.g., only allow edits within 2 hours of purchase)
Product Exclusions
Exclude custom or personalized items from being editable
Analytics Dashboard
View edit analytics and understand customer behavior patterns
Custom Limits
Set per-order edit limits and quantity change restrictions
Order Edit Settings
ActiveLive in Minutes, Not Days
Get order editing up and running faster than you can make a coffee
Install from BigCommerce App Store
One-click installation, no coding required. Get started in under 2 minutes.
Configure Your Rules
Set editing windows, restrictions, and limits that fit your business perfectly.
Customers Start Editing
Automatic edit links in order confirmations and customer accounts. It just works.
Simple, Usage-Based Pricing
Pay only for what you use. Scale as you grow. No hidden fees.
Starter
Up to 20 edits
Perfect for small stores getting started
- Up to 20 order edits/month
- All edit types included
- Email notifications
- Basic analytics
- Email support
- Cancel anytime
Growth
20-100 edits
For growing stores with increasing volume
- 20-100 order edits/month
- All edit types included
- Custom business rules
- Advanced analytics dashboard
- Priority email support
- Cancel anytime
Enterprise
100+ edits
For high-volume stores with custom needs
- Unlimited order edits
- All edit types included
- Custom business rules
- Advanced analytics & reporting
- Dedicated account manager
- Priority phone & email support
Lifetime Access — $99
Join the waitlist and lock in lifetime access for a one-time payment. Unlimited edits, all features, zero monthly fees.
Be First to Solve BigCommerce's Order Editing Problem
Join merchants already on the waitlist. Get early access + lifetime pricing.
50+ merchants already waiting